Customer Success Manager – Retention, German Speaker

Salonkee

Customer Success Manager at Salonkee enhancing client retention by demonstrating software value to German-speaking salons. Focused on loyalty, upselling, and client education.

Posted 6/30/2026full-timeLuxembourg • 🇱🇺 LuxembourgMid-LevelSenior💰 €42,000 - €48,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the main liaison for our German speaking clients, focusing on retaining salons by demonstrating the continuous value of integrating Salonkee's solutions into their operations.
Work to prevent clients from transitioning to competitors by addressing their specific needs and concerns with tailored solutions.
Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities.
Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits.
Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.

Requirements

What you’ll need

Fluency in German, English, French is a plus.
Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
Proven sales experience with a strong focus on customer satisfaction and retention.
High energy, motivated, and excited about driving growth and achieving results.
A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.

Benefits

Comp & perks

A competitive remuneration package.
A dynamic, international, and supportive work environment with a strong team culture.
Flat hierarchies that promote open communication and encourage putting your ideas forward
The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
Regular company events to foster team bonding and create opportunities for networking and collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Outstanding Written And Verbal CommunicationHigh Energy And MotivationAbility To Present Complex Solutions Clearly