Business Analyst, Deposits & Daily Banking

SALMON ROBOTICS LIMITED

Business Analyst optimizing customer service processes for Deposits and Daily Banking products. Collaborating with Product, Operations, and CS teams for effective implementation and continuous improvement.

Posted 5/16/2026full-timeRemote • 🇬🇪 GeorgiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Map and document how customer requests within Deposits and Daily Banking are handled (by agents or bots)
Create and maintain step-by-step flows and BPMN diagrams for core and edge cases
Ensure clarity, accuracy, and relevance of all processes over time
Prepare the Customer Service team for new product launches, policy updates, and new tools within the Deposits and Daily Banking scope
Translate business and product changes into concrete CS actions (scripts, macros, workflows)
Build project plans, align with other teams, and ensure timely implementation
Proactively surface risks and blockers and work across teams to resolve them
Monitor whether requests are handled as designed
Track key metrics (handling time, satisfaction, process adherence, SLAs)
Identify root causes for deviations and address them with the relevant teams
Handle incidents and escalations within the deposits scope
Propose and drive changes to simplify or improve customer processes
Sync with Business, Product, Training, and QA to ensure alignment
Collaborate with Data Analysts to measure the impact of improvements
Coordinate across CS, Product, Engineering, Risk, Compliance, and other departments on the deposit customer journey

Requirements

What you’ll need

2+ years of experience as a business analyst, service lead, process analyst, or similar role in fintech, banking, BPO, or a digital company (Customer Support background is a strong plus)
Prior experience in fast-paced environments (fintech, tech, BPO, e-commerce)
Experience in describing and optimizing business processes — proficient in BPMN and tools like Lucidchart or Draw.io
Ability to work with data: basic SQL, experience with BI dashboards (Metabase, Looker, Tableau, or similar)
Understanding of CRM systems and ticketing platforms
Strong project coordination and stakeholder management skills
Analytical, structured, and detail-oriented mindset
Experience working across multiple teams or departments
English B2+ (English-speaking work environment)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SALMON ROBOTICS LIMITED Website LinkedIn All Job Openings 11 - 50 employees 💳 Fintech 🏦 Banking 👥 B2C Fintech
Banking
B2C SALMON ROBOTICS LIMITED is a financial technology company building digital banking and consumer finance services in the Philippines under the Salmon Group and Salmon Bank brands. Backed by experienced finance and tech leaders and international investors, it operates a licensed rural bank, offers deposit products, consumer lending, payment and QR solutions, and deploys AI and data analytics to improve security, customer experience, and inclusivity. The company emphasizes customer care, intuitive product design, partnerships with retailers and payment networks, and 24x365 dependable service to expand access to modern financial services for millions of Filipinos. Business Analyst, Deposits & Daily Banking Job not on LinkedIn 🔥 0 minutes ago 🇬🇪 Georgia – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Map and document how customer requests within Deposits and Daily Banking are handled (by agents or bots)
Create and maintain step-by-step flows and BPMN diagrams for core and edge cases
Ensure clarity, accuracy, and relevance of all processes over time
Prepare the Customer Service team for new product launches, policy updates, and new tools within the Deposits and Daily Banking scope
Translate business and product changes into concrete CS actions (scripts, macros, workflows)
Build project plans, align with other teams, and ensure timely implementation
Proactively surface risks and blockers and work across teams to resolve them
Monitor whether requests are handled as designed
Track key metrics (handling time, satisfaction, process adherence, SLAs)
Identify root causes for deviations and address them with the relevant teams
Handle incidents and escalations within the deposits scope
Propose and drive changes to simplify or improve customer processes
Sync with Business, Product, Training, and QA to ensure alignment
Collaborate with Data Analysts to measure the impact of improvements
Coordinate across CS, Product, Engineering, Risk, Compliance, and other departments on the deposit customer journey 🎯 Requirements
2+ years of experience as a business analyst, service lead, process analyst, or similar role in fintech, banking, BPO, or a digital company (Customer Support background is a strong plus)
Prior experience in fast-paced environments (fintech, tech, BPO, e-commerce)
Experience in describing and optimizing business processes — proficient in BPMN and tools like Lucidchart or Draw.io
Ability to work with data: basic SQL, experience with BI dashboards (Metabase, Looker, Tableau, or similar)
Understanding of CRM systems and ticketing platforms
Strong project coordination and stakeholder management skills
Analytical, structured, and detail-oriented mindset
Experience working across multiple teams or departments
English B2+ (English-speaking work environment) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BPMNSQLdata analysisprocess optimizationproject coordinationstakeholder managementcustomer service processesincident managementmetrics trackingroot cause analysis

Soft Skills

analytical mindsetstructured thinkingdetail-orientedcollaborationproactive problem-solvingcommunicationadaptabilityteamworkrisk managementorganizational skills