Customer Success Partner

Sally Beauty

Customer Success Partner providing remote support to clients at Sally Beauty. Ensures customer retention and satisfaction through proactive communication and order support.

Posted 5/30/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary virtual point of contact for assigned accounts
Build and maintain strong customer relationships through phone, email, text, and virtual engagement
Process customer orders accurately and efficiently while resolving order-related issues
Proactively communicate promotions, new product launches, education opportunities, and business initiatives
Support customer awareness and engagement around company programs, offers, and resources
Partner closely with field sales teams and leadership to ensure continuity of customer support
Respond to customer inquiries related to products, pricing, inventory availability, and account needs
Support customers through service recovery situations and escalate issues appropriately when needed
Maintain accurate customer records and engagement activity within Salesforce
Monitor account trends and identify customer risks, concerns, or support opportunities

Requirements

What you’ll need

3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
Strong communication and relationship-building skills
Ability to manage multiple customer accounts and priorities simultaneously
Highly organized with strong follow-through and attention to detail
Comfortable working in a fast-paced, metrics-driven environment
Proficiency in Microsoft Office, Salesforce and order management systems
Beauty industry experience preferred
Experience supporting customers in a virtual or remote environment preferred

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinside salesaccount managementorder management systemsMicrosoft OfficeSalesforcemetrics-driven environmentattention to detailrelationship-building

Soft Skills

strong communicationorganizational skillsmulti-taskingfollow-throughcustomer engagementproblem-solvingproactive communication