AI Program Manager
Sally Beauty
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the overall AI program plan by organizing timelines, priorities, dependencies, and cross-functional work.
- Help design and run lightweight governance and intake processes so AI work is visible, aligned to business goals, and managed with appropriate guardrails.
- Track AI initiatives from idea through pilot and scale, including success criteria, risks, and status, and surface issues early.
- Partner with business teams to understand where AI can support real workflows and decisions and translate needs into clear workplans and tasks.
- Coordinate awareness, training, and basic usage guidance for AI and productivity tools, including approved use and how to get started.
- Draft concise communication materials such as one-pagers, FAQs, and short decks that explain what is possible, what is approved, and how to engage.
- Partner with analytics and BI teams to define and maintain simple dashboards that show adoption, usage, and business impact.
- Prepare regular updates for senior leadership summarizing progress, key risks, key decisions needed, and next steps.
- Help define and track core AI KPIs such as adoption, time saved, and business value.
- Use generative AI and low-code tools to accelerate work, prototype practical workflows, and capture reusable patterns, prompts, and playbooks others can adopt.
Requirements
- 5+ years of experience in project or program management in IT, digital, analytics, product, or a related business or technology area.
- Proven ability to coordinate cross-functional initiatives and drive execution with multiple stakeholders.
- Strong written and verbal communication skills, able to simplify complex topics for business and senior leaders.
- Demonstrated use of generative AI tools in day-to-day work, with a clear interest in staying current on capabilities.
- Experience working with enterprise productivity and collaboration platforms, and comfort partnering with technical teams.
- Solid business acumen with exposure to at least two of the following: merchandising, marketing, HR, IT, finance, or corporate strategy.
- Preferred: hands-on experience building solutions with low-code or no-code tools (workflow automation, simple business apps, basic dashboards).
- Preferred: experience supporting technology or digital transformation programs in a retail, e-commerce, or consumer-facing environment.
Benefits
- Hybrid working 3 days a week
- Frequent collaboration across business and IT teams
- Periodic after-hours support may be needed for major go-lives, escalations, or time-sensitive executive deliverables
- Minimal travel, based on business needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementgenerative AIlow-code toolsno-code toolsworkflow automationdashboardsKPI trackinganalyticsbusiness impact measurement
Soft skills
communication skillscross-functional coordinationstakeholder managementbusiness acumensimplifying complex topicstraining and guidanceissue identificationprioritizationorganizational skillscollaboration