Retail Deposit Specialist

Sallie Mae

Retail deposit specialist serving Sallie Mae banking customers in Salt Lake City. Handling account inquiries, resolving issues, and promoting suitable banking products and services.

Posted 8/17/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer relationship management and banking software while effectively communicating complex information to customers. Adheres to banking regulations and maintains confidentiality of customer data.

Highest-signal resume keywords

Customer Relationship Management (CRM) SystemsBanking RegulationsVerbal and Written Communication SkillsProblem-Solving AbilitiesMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking SoftwareCustomer ServiceData Privacy RegulationsTransaction History ManagementCross-Selling Banking Products

Soft Skills

Interpersonal SkillsPositive AttitudeDecision-Making AbilitiesCustomer-Centric ApproachTime Management

Industry Keywords

Retail BankingCustomer Data PrivacyCompliance StandardsFast-Paced EnvironmentRetail Deposits Servicing

About the role

Key responsibilities & impact

Respond promptly and professionally to incoming customer calls and emails regarding retail deposit accounts
Provide accurate and detailed information about account features, interest rates, transaction history, and relevant banking services
Resolve customer complaints, concerns, and inquiries in a timely and satisfactory manner while adhering to company policies and procedures
Update customer records and account information accurately and promptly in the CRM system or other relevant databases
Identify opportunities to promote and cross-sell additional banking products and services based on customer needs and preferences
Maintain confidentiality of customer information and adhere to data security and privacy regulations

Requirements

What you’ll need

Familiarity with banking regulations, compliance standards, and customer data privacy
Excellent verbal and written communication skills, with ability to explain complex concepts clearly and concisely
Strong problem-solving and decision-making abilities with a customer-centric approach
Proficiency in customer relationship management (CRM) systems, banking software, and Microsoft Office Suite
Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and meet deadlines
Exceptional interpersonal skills and a positive attitude when dealing with customers and colleagues
High school diploma or equivalent is listed as preferred
Bachelor's degree in business, finance, or a related field is a plus
0–1 years of experience in a retail banking call center or customer service environment, preferably in retail deposits servicing

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities