M365 Cloud Engineer II

Sallie Mae

M365 Cloud Engineer managing secure Microsoft 365, collaboration, analytics, and AI platforms for Sallie Mae’s student-finance business. Driving automation, governance, compliance, and enterprise productivity across hybrid workplace environments.

Posted 8/5/2026full-timeNewark • Massachusetts, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering and optimizing Microsoft 365 services, including Exchange Online, SharePoint Online, and Power Platform. Proficient in developing automation solutions, governance controls, and compliance measures while driving continuous service improvement.

Highest-signal resume keywords

Microsoft 365 AdministrationExchange Online SupportSharePoint Online ManagementPower Platform DevelopmentPowerShell Scripting

ATS Keywords

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Hard Skills

Microsoft 365 Services DesignExchange Online ArchitectureSharePoint Online Information ArchitecturePower BI ReportingMicrosoft Graph AutomationAI-Powered SolutionsCloud GovernanceCompliance SolutionsAutomation SolutionsOperational Documentation

Soft Skills

CollaborationProject LeadershipTechnical Support

Tools & Technologies

Microsoft TeamsPower AutomatePower AppsDataverseMicrosoft Entra IDConditional AccessCopilot Studio

Certifications & Qualifications

Microsoft M365 Certification

Industry Keywords

Regulatory ComplianceFinancial ServicesGovernance ControlsRisk Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Design, implement, and support enterprise Microsoft 365 services
Administer and optimize Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and Copilot environments
Develop and maintain operational standards, governance controls, and platform roadmaps
Evaluate and implement new Microsoft 365 features and capabilities
Provide Tier 3 technical support and escalation assistance for complex platform issues
Manage Exchange Online architecture, mail flow, messaging security, transport rules, mail routing, and mailbox lifecycle processes
Configure retention policies, email compliance requirements, and messaging governance controls
Troubleshoot advanced client connectivity, mail delivery, authentication, and hybrid integration issues
Design and administer SharePoint Online sites, information architecture, permissions models, and content governance policies
Support SharePoint migrations, modernization initiatives, and platform optimization
Design, build, and support Power Apps, Power Automate, Power BI, and Dataverse solutions
Develop automation solutions, dashboards, reports, and executive-level analytics
Establish Power Platform governance, security, and environment management practices
Support deployment, administration, governance, and secure adoption of Microsoft 365 Copilot
Partner with business leaders to identify and implement AI-driven productivity use cases
Evaluate and support Copilot agents, Copilot Studio solutions, and future Microsoft AI capabilities
Monitor Copilot adoption, usage trends, and business value realization metrics
Ensure Microsoft 365 environments align with security standards and regulatory requirements
Develop PowerShell and Microsoft Graph automation solutions
Create monitoring, reporting, and operational dashboards
Drive continuous service improvement through automation and process optimization
Maintain operational documentation, architecture standards, and technical procedures
Partner with business stakeholders, security teams, architects, and vendors to deliver collaboration, productivity, and AI-powered solutions

Requirements

What you’ll need

5+ years of experience supporting Microsoft 365 cloud technologies
At least 3+ years of hands-on subject matter expert support for Exchange Online and SharePoint Online
Experience administering Microsoft Power Platform and developing solutions
Experience creating reports and dashboards using Power BI
Proven experience deploying, administering, or supporting Microsoft 365 Copilot
Experience configuring Microsoft Entra ID, Conditional Access, and identity governance controls
Strong PowerShell scripting and automation experience
Experience implementing Microsoft 365 security, compliance, and governance solutions
Knowledge of regulatory and compliance requirements common to financial services organizations
Experience leading technical projects and collaborating across multiple teams
Microsoft M365 Certification(s) preferred
Experience with Copilot Studio and AI-powered automation solutions preferred
Experience supporting Microsoft Graph APIs preferred
Experience with SharePoint migrations and information architecture design preferred
Experience with cloud governance, risk management, and compliance programs preferred
Experience developing enterprise Power Platform solutions utilizing Dataverse preferred

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities