Engineering Manager

• You lead your teams to regularly and consistently ship impactful and high-quality features for our customers.
• You’re an advocate for Scrum and know how to leverage sprint metrics and rituals to build healthy, happy and high-performing teams.
• You proactively flag risks to delivery and roadmaps, identify mitigations, and negotiate scope with Product to stay on track.
• You craft a technical roadmap with initiatives that strengthen our solutions and enable us to deliver at a faster clip.
• You’re intimately familiar with the company strategy and leverage that knowledge to contribute to both team and organizational roadmaps.
• You define and maintain SLOs and SLIs, and set up dashboards and alerting.
• You serve as the technical expert to your Product partner early in the product development lifecycle.
• You regularly review and contribute to technical designs in your team, and larger architectural designs that are led outside your team.
• You champion best practices in code quality, testing, CI/CD, and performance optimization.
• You empower your engineers to do their best work by keeping them unblocked and ensuring they have the support and resources they need.
• You build a culture of mutual support, honest communication, and accountability within the team.
• You communicate expectations clearly, provide feedback promptly, and express gratitude generously.
• You work with your direct reports to ensure they have a roadmap and mentorship to continue growing in their careers.
• You establish mechanisms to track psychological safety in your teams and have a process to regularly review those metrics and learn from them.
• You look for opportunities to improve the way that we work, whether through new tooling, process changes, or architectural shifts.
• You regularly seek learning opportunities and share your knowledge with your peers, your team, and the company at large.
• You work closely with Product and Design throughout the development lifecycle and build a strong rapport with them as their trusted partner in Engineering.
• You work with Quality and Infrastructure to establish and maintain best practices.
• You collaborate with engineering managers and engineers within and beyond your team to make cross-cutting architectural decisions and execute on initiatives.
• You collaborate with stakeholders in Customer Success, Solutions, and Integrations to ensure customer needs are balanced with Product Engineering priorities.

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