Senior Customer Success Manager

Salesloft

Senior Customer Success Manager driving enterprise adoption, retention, and expansion for Clari + Salesloft’s AI-powered revenue platform. Building success plans, executive QBRs, and ROI stories.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $101,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Customer Success, leveraging Salesforce CRM to drive customer adoption and satisfaction. Capable of building strategic relationships with stakeholders and delivering impactful presentations and training sessions.

Highest-signal resume keywords

Customer Success ExperienceSalesforce CRM ProficiencyProject Management SkillsStrategic CommunicationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CRMData AnalysisProject ManagementCustomer InsightsSaaS KnowledgeROI DemonstrationWebinar FacilitationTraining and OnboardingChange ManagementAPI Understanding

Soft Skills

Superb Listening SkillsHigh EmpathyEmotional IntelligenceAdaptabilityClear Communication

Industry Keywords

Customer SuccessBusiness ObjectivesExecutive PresenceStakeholder EngagementFast-Growing Startup

About the role

Key responsibilities & impact

Build custom Mutual Success Plans aligned with customers’ business objectives
Guide customers in prioritizing next steps and manage multiple customer contacts
Partner with internal teams on broader team tasks and projects
Review customer data trends and proactively identify focus areas
Create impactful QBRs and prioritize data based on customer insights
Identify unusual data trends and anticipate customer follow-up questions
Provide strategic guidance on sales and sales engagement best practices
Lead customer-facing webinars and internal trainings
Lead phone calls and onsite meetings with stakeholders, including C-level stakeholders
Build trusted relationships with executives and influencers
Drive customer adoption through strategy calls and customized executive-level business reviews
Demonstrate the business impact and ROI of Salesloft
Act as the quarterback of the customer experience
Engage, retain, and expand a book of business while driving customer understanding of Salesloft offerings
Collaborate strategically with sales, customer success, and leadership teams
Support customer renewals, satisfaction, adoption, and change management
Train, onboard, and motivate new team members

Requirements

What you’ll need

6+ years of experience in a Customer Success role
1+ years of experience using Salesforce CRM
Intermediate to expert knowledge of Salesforce CRM components, including leads, activities, contacts, opportunities, and reporting
Previous experience in a SaaS/technology company or fast-growing startup preferred
Superb listening skills and ability to uncover customers’ true objectives
High empathy toward peers and customers
Clear, confident, and compelling written, verbal, and presentation communication
Strong perception and emotional intelligence, with ability to adapt executive presence to different audiences
Expert project management and prioritization skills
Ability to manage stakeholder expectations and meet objectives and timelines
Resourceful, creative, and able to build playbooks where none exist
Confidence in technical conversations, including APIs

Benefits

Comp & perks

Competitive, fair and equitable wages and salaries
Performance bonus
Benefits and/or other applicable incentive compensation plans
New Hire Orientation
3-week Sales Bootcamp
Salesloft PM certification program
Salesloft admin certification opportunity
Demo certification opportunity