Salesloft

RevOps Applications & Automation Manager

Salesloft

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $107,000 - $174,000 per year

About the role

  • Own the CX Tech stack from end to end, continually identifying areas for tool consolidation, growth, and optimization.
  • Ensure our CSMs/Sellers have the most automated and efficient workflows by defining program controls, processes, and governance structures for all systems.
  • Leverage AI to streamline and standardize project methodologies and productivity tools across the CX organization to drive continuous improvement.
  • Work with stakeholders to determine the best strategy for tool utilization, partnering with Enablement to address targeted areas for improvement.
  • Own the success metrics of each tool you own, ensuring maximum ROI and tracking user adoption.
  • Collaborate with counterparts in product, product marketing, finance, and marketing to carry out change management for system rollouts and integrations.
  • Operate in a proactive and flexible manner, with the ability to lead multiple projects at once and pivot quickly when priorities change.

Requirements

  • 3+ years in a CX Operations, Revenue Operations, Program Management, or similar role; strong preference for experience with project management.
  • Experience overseeing a portfolio of related projects and managing high-level dependencies.
  • Proficient building working models based on complex data sets.
  • Track record of using data to transform business processes.
  • Excellent intrapersonal skills; ability to serve as the primary point of contact for executive sponsors and department heads, working well with all levels of employees.
  • You can say "no" to a stakeholder in a way that makes them feel heard and supported.
  • You see the complex web of dependencies before they become problems.
  • Proven track record of managing complex, cross-functional projects impacting Customer Success, Support, or Professional Services teams.
  • Must be a self-starter, creative, high energy, and comfortable running an initiative in a start-up paced software company.
Benefits
  • Competitive wages and salaries
  • Performance bonus
  • Benefits and/or other applicable incentive compensation plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisworkflow automationprogram controlsprocess optimizationchange managementtool consolidationuser adoption trackingAI utilizationbusiness process transformation
Soft Skills
intrapersonal skillsstakeholder managementflexibilityproactive leadershipcommunicationproblem-solvingcreativityself-starterhigh energycollaboration