Salesforce

Senior Technical Consultant – ITSM

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • 🇮🇳 India

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Job Level

Senior

Tech Stack

CloudETL

About the role

  • Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
  • Follow and help define coding standards
  • Lead code reviews during projects to ensure quality and appropriate design patterns are followed
  • Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
  • Familiar with source code, version management, and code deployment standards
  • Maintain a target billable utilization aligned to the role
  • Ability to understand a project and deep dive to debug issues
  • Liaise with Salesforce product teams to support client implementations
  • Working remotely, while collaborating with global teams for delivery across geographies.

Requirements

  • Minimum of 6+ years hands-on development experience on the Salesforce platform
  • Must have experience of at least one end to end Service Cloud implementation
  • Highly preferred ITIL 4 Foundation Certificate
  • Ability to debug performance issues, both at client layer and apex layer
  • Design capability which is compatible with both desktop and mobile devices
  • Knowledge of different integration patterns
  • Knowledge of various asynchronous capabilities in salesforce and its use cases
  • Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
  • Understanding of systems architecture and ability to design scalable performance-driven solutions
  • Understanding of key design patterns and large data volume limitations and best practices
  • Understanding of data sharing and visibility considerations and how these play into platform architecture
  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)
  • Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
  • Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
  • Experience with platform security capabilities (TLS, SSL)
  • Active Salesforce certifications or ability to achieve relevant certifications upon hire
  • Preferred Salesforce certifications and development experience in Agentforce & Slack.
Benefits
  • Accommodations for disabilities
  • Equal opportunity employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce developmentService Cloud implementationApex debuggingIntegration patternsAsynchronous capabilitiesSystems architectureDesign patternsData sharingPlatform authentication patternsEnvironment management
Soft skills
CollaborationExpectation managementCode review leadershipProblem-solvingCommunication
Certifications
ITIL 4 Foundation CertificateSalesforce certifications