Director, Site Reliability Engineering

Salesforce

Salesforce Director leading SRE strategy, observability, and automation for its AI-powered CRM platform. Transforming reactive operations into proactive, reliable, data-driven engineering.

Posted 8/4/2026full-timeNew York City • California, New York, Texas • 🇺🇸 United StatesLead💰 $197,300 - $313,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Site Reliability Engineering, focusing on automation, observability, and operational excellence. Proven ability to lead high-performing teams and drive engineering transformations that enhance system reliability and performance.

Highest-signal resume keywords

Site Reliability Engineering StrategyObservability PracticesDistributed Systems UnderstandingEngineering LeadershipAutomation and AI Integration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Site Reliability EngineeringDistributed SystemsCloud ArchitectureIncident ManagementService-Level ObjectivesAutomationMetrics and Logs AnalysisRoot-Cause AnalysisPerformance EngineeringCapacity Planning

Soft Skills

Executive CommunicationCross-Functional CollaborationTeam LeadershipProblem-SolvingStrategic Thinking

Tools & Technologies

AWSNew RelicSplunkDatadogSentryHoneycombGrafanaPrometheusOpenTelemetryChaos Engineering

Certifications & Qualifications

Bachelor's Degree in Computer ScienceMaster's Degree or MBA (Preferred)

Industry Keywords

Operational RiskResilience TestingDisaster RecoverySelf-Service CapabilitiesAI-Assisted Operations

Tech Stack

Tools & technologies

AWSCloudDistributed SystemsGrafanaPrometheusSplunk

About the role

Key responsibilities & impact

Define and execute the long-term Site Reliability Engineering strategy and roadmap
Establish the SRE operating model, team scope, engagement models, ownership boundaries, and success measures
Build and develop a high-performing team of site reliability and operations engineers
Modernize SRE through automation, AI-assisted operations, self-service capabilities, and engineering-first practices
Translate business priorities and customer impact into reliability investments and engineering outcomes
Advise senior technology leaders on operational risk, resilience, capacity, and reliability tradeoffs
Establish service-level indicators, service-level objectives, error budgets, and reliability standards
Partner with engineering teams to design reliability, scalability, recoverability, and graceful degradation into systems
Define production operational and observability readiness, including readiness reviews and certification practices
Drive improvements in availability, performance, resiliency, and recovery
Define enterprise observability strategy across metrics, logs, traces, events, synthetics, real-user monitoring, and business telemetry
Establish instrumentation, telemetry, dashboards, alerting, and service-health standards
Improve incident detection, response, mitigation, communication, learning, and on-call practices
Lead automated detection, diagnosis, remediation, and incident creation
Establish blameless post-incident reviews and eliminate recurring operational toil
Develop intelligent-operations roadmaps covering anomaly detection, event correlation, automated triage, root-cause analysis, and remediation
Evaluate AI-assisted workflows across observability, incident response, capacity planning, and operational support
Build safe, measurable, auditable automation with appropriate human oversight
Partner with engineering, DevOps, and business stakeholders to build shared accountability for production outcomes
Support major launches and critical business events through readiness planning, risk assessment, testing, and operational coordination
Communicate reliability posture, risks, trends, and investments to executive and technical audiences

Requirements

What you’ll need

Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field
10+ years of progressive engineering experience
5+ years in engineering leadership managing SRE, Platform, or Systems Engineering teams
Proven experience building or transforming a reliability or operational engineering organization
Strong understanding of distributed systems, cloud architecture, application architecture, networking, infrastructure, and software delivery
Experience establishing observability, incident-management, service-level objective, and production-readiness practices
Demonstrated ability to improve reliability through engineering and automation
Proven experience leading teams responsible for highly available, customer-facing, or business-critical systems
Strong understanding of metrics, logs, distributed tracing, synthetic monitoring, and real-user monitoring
Demonstrated success driving alignment across cross-functional engineering teams and executive stakeholders
Ability to balance immediate operational needs with long-term engineering transformation
Strong written, verbal, and executive communication skills
Preferred: Master's degree or MBA
Preferred: Experience operating large-scale systems in AWS or another major cloud environment
Preferred: Experience with New Relic, Splunk, Datadog, Sentry, Honeycomb, Grafana, Prometheus, or OpenTelemetry
Preferred: Experience implementing OpenTelemetry or common instrumentation standards
Preferred: Experience building internal developer platforms, paved roads, or self-service reliability capabilities
Preferred: Experience applying AI, machine learning, or agent-based automation to operational workflows
Preferred: Experience with chaos engineering, resilience testing, disaster recovery, capacity planning, and performance engineering
Preferred: Software engineering experience and ability to engage in architecture and design discussions
Preferred: Experience supporting high-profile launches, events, or systems with significant customer and business impact

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Potential eligibility for incentive compensation
Potential eligibility for equity
Potential eligibility for benefits
Reasonable accommodation during the application or recruiting process