Employee Relations Manager

Salesforce

Employee Relations Manager providing expertise in workplace investigations and performance management. Collaborating with HR teams and ensuring compliance with company policies and laws across India.

Posted 7/23/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in Employee Relations and Performance Management, including conducting workplace investigations and case management. Proficient in stakeholder management and navigating complex HR issues while leveraging AI tools for operational efficiency.

Highest-signal resume keywords

Employee Relations ExpertiseWorkplace InvestigationsPerformance Management PrinciplesStakeholder Management SkillsAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementFact Gathering and AnalysisLegal ComplianceDocumentation MaintenanceTrend Analysis

Soft Skills

Coaching ManagersHandling EscalationsNavigating AmbiguityPrioritization

Tools & Technologies

Salesforce Case Management System

Industry Keywords

HR ExperienceEmployee BehaviorPerformance ConcernsInternal Investigative BodiesBusiness Level English

About the role

Key responsibilities & impact

Provide Employee Relations and Performance Management expertise, specifically workplace investigations, case management and consultation
Conduct ER investigations to include: gathering and analyzing facts, applying relevant laws, policies, and past practice to reach conclusions and recommend management action
Work closely and Partner with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary
Maintain required documentation including intake and investigative notes, supporting documents, and final reports
Deliver expertise and consultation to managers and HRBPs to address employee behavior and performance concerns
Track, report, and analyze case trends utilizing Salesforce’s technology-based case management system

Requirements

What you’ll need

Minimum 7+ years of HR experience (can include broad HR Generalist knowledge)
2-3 years Employee Relations experience or equivalent role that included dedicated ER work
Business level English language ability including reading, writing, listening and speaking
Prior HR experience supporting locations in India
Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues
Strong stakeholder management skills and ability to handle escalations
Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment
Ability to operate/advise in the "gray" areas
Demonstrated proficiency in using AI tools, with a commitment to continuously leverage AI to enhance everyday work and operational efficiency.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities