Senior Renewals Manager

Salesforce

Senior Renewals Manager at Salesforce focusing on maximizing customer retention and negotiating complex contracts. Building relationships, identifying opportunities, and ensuring successful delivery of solutions.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $71,400 - $95,500 per yearWebsite

About the role

Key responsibilities & impact

Owning our customer renewals by building and maintaining long-lasting client relationships
Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
Answering client queries and identifying new business opportunities among existing customers
Liaise with cross-functional internal teams to improve the entire customer experience
Serve as the lead point of contact for all customer account management matters
Negotiate contracts and close agreements to maximize profits and minimize customer churn
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities
Assist with challenging client requests or issue escalations as needed

Requirements

What you’ll need

5-7 years of proven work experience as a Senior/Lead/Principal Renewals Manager, Enterprise Account Manager, or Key Account Manager.
BA/BS degree in Business Administration, Sales or relevant field
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce) and CPQ tools
Experience delivering client-focused solutions to customer needs
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication and negotiation skills

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementContract NegotiationSales ForecastingClient-Focused SolutionsMetrics Tracking

Soft Skills

Relationship BuildingListening SkillsNegotiation SkillsVerbal CommunicationWritten Communication