Customer Success Manager

Salesforce

Customer Success Manager ensuring high-value customers achieve significant ROI with Salesforce. Managing deliverables and relationships across various industry verticals to drive customer success.

Posted 7/9/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Requirements

What you’ll need

4+ years of relevant industry expertise in Customer Success in highly complex customer accounts within the SaaS industry
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Demonstrates industry expertise and understanding of the broad impact of the industry on the customer’s business.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Salesforce product certifications are a plus ( AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)
Experience supporting customers using Sales Cloud and/or Service Cloud
Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
Working knowledge of core Service Cloud features: Cases, Knowledge, Queues, Service Console, Omni-Channel routing

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales Cloud FeaturesService Cloud FeaturesBusiness Value DeliveryTechnical Issue ArticulationComplex Problem Solving

Soft Skills

Excellent CommunicationInfluencing C-Level ConversationsFacilitating DiscussionsHandling Objections

Certifications

Salesforce AI AssociateSalesforce AdministratorSalesforce Advanced AdministratorSalesforce Platform App BuilderSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Data Cloud Specialist