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Senior Manager, Customer Success Management, People Management Experience Required
SalesforceSenior Manager leading a team of Customer Success Managers for Salesforce customers. Focus on delivering exceptional service and developing strategic customer relationships.
About the role
Key responsibilities & impact- Lead a team of Customer Success Managers
- Ensure efficient allocation of resources for customers
- Develop executive relationships with customers
- Proactively address high-risk customers
- Partner with Account Executives and other teams
- Cultivate professional growth of the team
Requirements
What you’ll need- 5 years in customer success or related roles
- Experience in leading customer success teams
- Ability to drive effective conversations at C-level
- Proficient in risk management
- Knowledge of lines of business
- Comfortable working AMER shifts (6:30 PM - 3:30 AM)
Benefits
Comp & perks- Accommodations for application process
- Artificial intelligence tools to help assess resumes
ATS Keywords
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