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Salesforce

Community Lead – Senior Technical Architect

Salesforce

Agentforce Community Lead & Sr. Technical Architect driving community strategy and customer engagements within the CSG Professional Services team.

Posted 7/8/2026full-timeRemote • California, New York, Washington • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

About the role

Key responsibilities & impact
  • Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners.
  • Spend approximately 50% of the time as a billable individual contributor on strategic Professional Services customer engagements.
  • Create and maintain an evolving library of enablement content.
  • Design and deliver live enablement sessions, webinars, and other training events.
  • Develop and run initiatives to support CSG employees in achieving Agentforce certifications.
  • Actively engage with the internal community and provide guidance.

Requirements

What you’ll need
  • Salesforce Agentforce Specialist certification and Agentblazer Legend status is required.
  • Experience creating and delivering technical enablement content and training for technical audiences.
  • Experience with AI-related data integration technologies and concepts, including MCP, RAG and vector databases, search indexes, and knowledge bases.
  • Comprehensive knowledge of the rapidly evolving LLM landscape.
  • Experience working in a customer-facing role within professional services or consulting.
  • Excellent written and verbal communication skills.
  • BA/BS degree or foreign equivalent in a technical or related field.
  • Willingness to travel when needed (expected to be less than 10%).

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid parental leave
  • Life and disability insurance
  • Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical Enablement Content CreationTraining DeliveryAI-Related Data IntegrationKnowledge Base ManagementLLM Landscape Knowledge
Soft Skills
Community EngagementGuidance Provision
Certifications
Salesforce Agentforce Specialist CertificationAgentblazer Legend Status