Senior Customer Success Manager – Core, Sales & Service, Clouds

Salesforce

Senior Manager in Customer Success team driving enterprise customer value through strategic customer engagement. Leading success planning and key customer relationships in AI-driven environment.

Posted 7/8/2026full-timeIndianapolis • Illinois, New York, Washington • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.

Requirements

What you’ll need

8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
Proven experience managing large, complex enterprise accounts with multiple stakeholders.
Skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms.
Experience with adoption and renewal motions in a multi-product environment.
Hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.
Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate are even better.
Experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
Familiarity with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals.
Experience working on digital transformation or cloud migration initiatives.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementAdoption Metrics TrackingOpportunity ManagementForecastingCase ManagementOmni-Channel RoutingLead ScoringCase ClassificationArticle RecommendationsDigital Transformation

Soft Skills

Facilitating Business ConversationsHandling ObjectionsInfluencing StakeholdersBuilding Trusted RelationshipsClear Communication

Certifications

Sales Cloud ConsultantService Cloud ConsultantSalesforce AdministratorAI Associate