Senior Success Architect – Multiple Openings

Salesforce

Salesforce Industry Success Architect guiding strategic customers on scalable, secure Industry Cloud solutions. Improving architecture, reliability, adoption, and long-term technology health across enterprise implementations.

Posted 8/4/2026full-timeChicago • Illinois, Washington • 🇺🇸 United StatesSenior💰 $123,100 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce products and architecture, with a strong focus on technical governance, solution design, and customer success. Capable of delivering data-driven insights and optimizing system performance while effectively communicating complex concepts to diverse audiences.

Highest-signal resume keywords

Salesforce Architecture DesignEnterprise Application IntegrationData Governance and ManagementTechnical Communication SkillsLarge-Scale Implementation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ApexVisualforceLightning Web ComponentsData ModelsValidation RulesETL ToolsREST/SOAP APIsMiddlewareOAuthPlatform Events

Soft Skills

Strong Written CommunicationInfluencing Decision-MakingProblem-SolvingStakeholder AlignmentContinuous Learning

Tools & Technologies

Salesforce ProductsMuleSoftOmniStudioData Import/Export ToolsEvent-Driven Architectures

Certifications & Qualifications

Salesforce AdminSalesforce Advanced AdminCertified Architect CredentialsPlatform App BuilderPlatform Developer 1

Industry Keywords

Industry CloudSaaSPaaSMulti-TenancyMulti-Tiered InfrastructureTechnical GovernanceApplication Lifecycle ManagementCustomer SuccessFeature AdoptionData-Driven Insights

Tech Stack

Tools & technologies

CloudETLSOAPVisualforce

About the role

Key responsibilities & impact

Partner with strategic and high-priority customers to assess Industry Cloud implementations
Deliver recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption
Serve as a subject matter expert across designated Industry Clouds
Provide proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices
Communicate complex technical concepts to technical teams and executive leadership
Identify capability gaps and design inefficiencies
Recommend product enhancements or creative custom solutions
Tailor Success Architect playbooks to Industry Cloud customer challenges
Collaborate with internal and external partners to drive customer success and product improvement
Resolve immediate technical challenges with support engineers and identify root causes
Partner with customer success managers on strategic guidance and long-term technology health
Liaise with product teams to surface customer feedback for product improvements
Assess system performance, optimize efficiency and reliability, identify risks, and recommend improvements
Provide data-driven insights on customer success stories and industry trends

Requirements

What you’ll need

5+ years of experience in software, system, or enterprise architecture
Expertise in Salesforce products, platform capabilities, technical governance, and best practices
Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure
Strong knowledge of enterprise application integration, process orchestration, master data management, AI, analytics, and security best practices
Ability to assess business objectives, propose solution options, and drive stakeholder alignment
Strong written and verbal communication skills
Ability to present complex technical concepts to business and executive audiences
Skill in creating clear, visually compelling design documents
Proven ability to lead discussions, influence decision-making, and advocate for best practices
Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation
Ability to provide data-driven insights on customer success stories and industry trends
Passion for continuous learning and emerging technologies
Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations
Ability to design scalable, high-performance Salesforce architectures, including Large Data Volume considerations
Hands-on experience with Apex, Visualforce, and Lightning Web Components
Familiarity with Salesforce governor limits and efficient code execution practices
Proficiency in data models, validation rules, and data governance
Experience with data import/export, ETL tools, REST/SOAP APIs, middleware, and MuleSoft
Understanding of APIs, middleware, and event-driven architectures
Experience with OAuth, Platform Events, External Objects, and Salesforce Connect
OmniStudio experience highly desirable
Highly desired certifications: Salesforce Admin, Salesforce Advanced Admin, Certified Architect credentials, Platform App Builder, Platform Developer 1, and an Accredited Professional credential in an Industry Cloud specialization
Bilingual Spanish or Portuguese is a plus but not required

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Potential incentive compensation, equity, and benefits, as applicable
Reasonable accommodation during the application or recruiting process