Director, Customer Success Management

Salesforce

Director of Customer Success Management at Salesforce leading strategy and delivery of customer success initiatives. Manages CSM teams, drives customer value, and champions organizational collaboration.

Posted 6/23/2026full-timeChicago • Illinois, Washington • 🇺🇸 United StatesLead💰 $171,200 - $273,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the strategy for Signature Success Plan delivery across Customer Success Managers (CSMs)
Research, synthesize, and develop insights and actions from market intelligence and customer feedback
Hire, coach, manage, and support a diverse team
Accomplish Signature delivery across a given book of business
Measure success through customer and employee sentiment, retention, and adoption

Requirements

What you’ll need

10+ years of experience in Customer Success, Account Management, Solution Consulting, or related fields
3–5 years of people management or leadership experience
Proven ability to manage schedules, customer portfolios, and capacity planning
Skilled at engaging and aligning with senior leaders across Product, Engineering, Sales, Services, and Success
Understanding of enterprise customer lifecycle management and Salesforce cloud platforms
Experience leading high-performing CSM teams
Familiarity with Salesforce products, capabilities, and customer success methodology
Ability to represent customer outcomes and product value to diverse audiences
Deep familiarity with Sales Cloud and Service Cloud capabilities for Core Clouds, and with Commerce Cloud and Marketing Cloud for Digital

Benefits

Comp & perks

Health insurance
401(k)
Paid parental leave
Life and disability insurance
Time off programs
Mental health support
Employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsolution consultingcapacity planningcustomer lifecycle managementSales CloudService CloudCommerce CloudMarketing Cloud

Soft Skills

leadershipcoachingteam managementengagementalignmentcommunication