Customer Success Manager, Senior Manager – Mulesoft

Salesforce

Senior Manager in Customer Success managing complex projects and driving business impact for AI-driven solutions in North America. Engaging with strategic customers to ensure maximum value from their Salesforce investment.

Posted 6/19/2026full-timeAtlanta • Illinois • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

CloudOracleServiceNow

About the role

Key responsibilities & impact

Drive quantifiable business impact across complex, multi-org Signature customers.
Maintain a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise.
Ensure seamless delivery of all deliverables necessary to advance the customer’s core business goals.
Integrate multiple products or processes to create effective customer solutions.
Cultivate and maintain relationships with customer IT and business executive leadership.
Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results.
Amplify the voice of the customer with internal teams to ensure focus on customer success.
Mentor team members to help accelerate their personal development.

Requirements

What you’ll need

5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
Ability to handle objections, navigate complicated discussions, and drive alignment.
Cloud/Platform Requirements: 5-6 years experience supporting customers using MuleSoft.
Experience with deep MuleSoft Anypoint Platform expertise.
Strong understanding of how MuleSoft solves business problems: API-led connectivity, Integration patterns, API Management, Deployment options.
Knowledge of MuleSoft + Salesforce integration.
Understanding of integration patterns with enterprise systems (SAP, Oracle, Workday, ServiceNow).
Multiple MuleSoft certifications (Developer + Integration Architect Associate).

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MuleSoftMuleSoft Anypoint PlatformAPI-led connectivityIntegration patternsAPI ManagementDeployment optionsSAPOracleWorkdayServiceNow

Soft Skills

communication skillspresentation skillsinfluenceobjection handlingnavigating discussionsalignment drivingrelationship buildingmentoringcustomer focusexecutive engagement

Certifications

MuleSoft DeveloperMuleSoft Integration Architect Associate