Researcher, AI Design

Salesforce

Lead Researcher for AI Design at Salesforce, driving research for equitable and transformative AI experiences. Collaborate with teams to ensure user trust and effective product design.

Posted 6/19/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $148,500 - $260,100 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end research initiatives that inform the design and direction of AI-powered products and features
Partner closely with product design, engineering, and product management to translate research insights into actionable design decisions
Define and evolve research methodologies for emerging AI interaction paradigms — including conversational AI, generative AI, and agentic systems
Conduct generative and evaluative research using a range of methods (interviews, usability studies, surveys, diary studies, concept testing, etc.)
Synthesize complex findings into clear, compelling narratives for executive and cross-functional audiences
Mentor and support other researchers, raising the craft across the team
Champion ethical AI design and contribute to frameworks for responsible AI research

Requirements

What you’ll need

7+ years of experience in UX research, human-computer interaction, or a related field
Deep experience researching AI/ML products or complex technical systems
A strong portfolio demonstrating the impact of your research on product outcomes
Expertise across qualitative and quantitative research methods
Exceptional communication and storytelling skills
Comfort with ambiguity and the ability to shape research strategy in fast-moving spaces
Experience collaborating with cross-functional teams in a large, matrixed organization
Experience with responsible AI, AI ethics, or trust and safety research (Bonus)
Familiarity with enterprise software or B2B SaaS environments (Bonus)
Advanced degree in HCI, cognitive science, psychology, or a related field (Bonus)

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchhuman-computer interactionAI researchML productsqualitative research methodsquantitative research methodsusability studiessurveysconcept testingdiary studies

Soft Skills

communication skillsstorytelling skillsmentoringcollaborationcomfort with ambiguitystrategic thinkingcross-functional teamworknarrative synthesisethical AI designsupporting research craft

Certifications

advanced degree in HCIadvanced degree in cognitive scienceadvanced degree in psychology