Success Architect

Salesforce

Success Architect facilitating Slack integration for enterprise clients. Collaborating with technical teams and providing strategic recommendations to enhance Slack adoption.

Posted 6/19/2026full-timeChicago • California, Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Tech Stack

Tools & technologies

JavaJavaScriptNode.jsPythonSQL

About the role

Key responsibilities & impact

Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack
You facilitate customer-facing workshops and discovery - often with our customer’s technical team to understand technical use-cases, integration points and business outcomes
Develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders
Knowledgeable about how Slack integrates with other systems and apps, including: identity management eDiscovery data loss prevention Salesforce other SaaS products and internal systems
Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack
Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Achieve key performance metrics and goals

Requirements

What you’ll need

5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space
Sound understanding of at least one object oriented programming language such as: Java, Javascript, Node.js, SQL, Python
Interest, Educational Background or Delivery Expertise in Generative AI technologies
Hands-on proficiency with data exchanges and API's
Excellent written and verbal communications skills
Excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts
Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale
Bachelor's degree in a technical discipline or additional experience required

Benefits

Comp & perks

time off programs
medical, dental, vision, mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaJavascriptNode.jsSQLPythonAPIdata exchangesGenerative AI technologiestechnical specificationsSaaS

Soft Skills

communication skillspresentation skillscustomer advocacyproblem-solvingcollaborationcustomer successbusiness value deliveryproactive recommendationsworkshop facilitationtechnical consulting