SVP, Chief Success Officer – Tableau

Salesforce

SVP, Chief Success Officer at Salesforce leading Tableau's customer success initiatives. Driving product adoption and customer retention strategies within a rapidly evolving analytics landscape.

Posted 6/19/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $380,000 - $418,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Drive Customer Retention & Renewal Outcomes
Lead the renewals center of excellence to build rigorous renewal forecasting, execution processes, and attrition mitigation strategies
Establish executive ownership over the end-to-end post-sale customer lifecycle, including onboarding, adoption, expansion, and renewal
Develop and maintain a unified customer success operating model that improves net retention and reduces churn
Partner closely with Sales Leadership and Finance to align on renewal targets, pipeline visibility, and at-risk customer strategies
Create governance structures and operating rhythms for dotted-line success teams to drive accountability and consistency
Lead adoption programs to accelerate onboarding, product version transitions, and customer value realization
Lead the development and distribution of AI and agent-based self-service activation guides, programs, and tools for onboarding, product version transitions, and best practices
Lead a data-driven organization that measures all aspects of product usage and leverages insights to optimize both product performance and customer experience
Develop vision demos and dynamic architectural illustrations that enhance customer communications and self-service guides
Lead transformation programs to guide customers in adopting the latest Tableau technologies
Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives

Requirements

What you’ll need

15+ years in senior leadership roles
at least 5 years leading customer success, post-sale, or renewal organizations
5 years in analytics technology
Demonstrated success in driving customer retention, reducing attrition, and improving renewal performance at scale
Consulting experience with customers, solving complex problems through technology
Experience leading and aligning cross-functional, matrixed organizations including dotted-line leadership
Proven track record collaborating with software product and engineering teams to resolve customer issues and accelerate adoption
Strong knowledge of Tableau Analytics technologies and the broader engineering landscape
Exceptional communication, presentation, and interpersonal skills
Ability to build strong relationships and influence stakeholders at all levels, including C-suite executives
Strategic thinker with a hands-on approach to program execution
Proven ability to manage complex projects and deliver results in a fast-paced environment

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer retentionrenewal forecastingattrition mitigationdata-driven organizationanalytics technologyTableau Analyticsprogram executionproject managementcustomer success operating modelself-service activation

Soft Skills

communication skillspresentation skillsinterpersonal skillsrelationship buildinginfluencing stakeholdersstrategic thinkingproblem-solvingcollaborationleadershipaccountability