Engagement Delivery Director

Salesforce

Delivery Director at Salesforce leading complex Professional Services engagements and driving strategic customer value. Partnering with executive stakeholders and managing project execution to achieve desired outcomes.

Posted 6/13/2026full-timeRemote • Colorado, Illinois, New Jersey • 🇺🇸 United StatesLead💰 $164,000 - $261,500 per yearWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success
Drive engagement and/or strategy, leveraging our multi-cloud platform
Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value
Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals
Coach and partner with customer executives
Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
Proactively build and expand business relationships which enable better account penetration and development of client partnerships
Identifies and manages program risk
Lead the overall program and the group of PMs under him/her
Identify and manage interdependencies of multiple workstreams within the managed program

Requirements

What you’ll need

10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience
5+ years using/implementing the Salesforce platform
A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
A strong sense of vision for the customer with a maniacal focus on executing at a speed
A proven ability to generate trust and build relationships
The ability to advise and lead teams through influence without positional authority
The ability to quickly build momentum on a program and sustain it
A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
Ability to drive and shape the big picture while having an eye for the details
Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
Demonstrated negotiation, conflict management, and leadership skills.
Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementSalesforce platformbusiness process methodologyprogram risk managementaccount penetrationstrategic roadmap developmentmeasurable outcomesnegotiation skillsconflict management

Soft Skills

interpersonal skillscommunication skillsrelationship buildinginfluence without authorityexecuting with speedvision for customermentoringtailoring messagingprogram leadershipbuilding trust

Certifications

Salesforce.com AdminSalesforce.com SalesSalesforce.com ServiceSalesforce.com MarketingMBA