Renewals Manager
Salesforce
full-time
Posted on:
Location Type: Office
Location: Indianapolis • Illinois, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,460 - $118,440 per year
Job Level
Mid-LevelSenior
Tech Stack
ReactSFDC
About the role
- Develop and implement win/win negotiation strategies for medium and large account contract renewals that improve contract value while protecting and enhancing customer trust.
- Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Accurately maintain and update a rolling 120 day forecast of renewals in a territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies
- Implement standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
- Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up-sells, cross-sells, and add-ons
- Ensure customers are set up for success while optimizing financial outcomes
Requirements
- Proven experience in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
- Strong negotiation and objection-handling skills that allow for value-based contract negotiations at the CXO level.
- Strong process management, financial savvy, and adherence to policy
- Display strong collaboration skills, including the ability to influence
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Knowledge of salesforce.com product and platform features and capabilities
- Ability to analyze data to formulate commercial recommendations.
- Familiar with enterprise CRM applications
- Experience negotiating complex multi-year contracts
- Willingness and desire to seek additional tasks or pilot projects that are useful to the department and/or organization
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- an employee stock purchasing program
- Potential incentive compensation and equity (role dependent)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
negotiation strategiescontract renewalsdata analysisprocess managementfinancial analysisopportunity managementquotationsforecastingcontract negotiationaccount management
Soft skills
collaborationinfluenceadaptabilityobjection handlingcustomer successcommunicationstrategic thinkingproblem solvingrelationship managementteamwork