Senior Manager, Slack Self Serve Strategy – Operations

Salesforce

. Own the Self Serve weekly, monthly, and quarterly forecast cadence .

Posted 5/23/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Self Serve weekly, monthly, and quarterly forecast cadence
Develop and maintain the Self Serve forecast infrastructure
Identify and communicate performance drivers, risks, and beats in real-time
Manage APM historical data submissions and adjustments
Lead the Self Serve FY planning cycle
Develop and maintain FX factor calculations and target-setting frameworks
Build quarterly growth builds
Serve as the Self Serve strategy lead on cross-functional product and GTM initiatives
Define success metrics and financial targets for new product launches
Partner with Product, Growth, and Marketing to evaluate experiment collisions
Own the Self Serve data pod
Build and maintain self-serve analytics capabilities
Define and document key business metrics
Act as the primary Self Serve BizOps point of contact

Requirements

What you’ll need

6+ years of experience in business operations, sales/revenue strategy, product strategy, or analytical roles within a SaaS or technology company
Deep understanding of PLG (product-led growth) and self-serve SaaS business models, including familiarity with metrics such as ACV, NNAOV, AOV, Attrition, BAU, and new logo economics
Proven ability to own complex financial models and forecast processes end-to-end, from data collection through executive communication
Strong analytical and quantitative skills — comfortable working with Snowflake, ATS/analytics platforms, Google Sheets, and building data models that drive strategic decisions
Experience partnering across Product, Marketing, Finance, and Engineering teams to drive business outcomes
Excellent communication skills — ability to distill complex data and business dynamics into clear, crisp narratives for senior leadership
Experience with annual planning cycles, including target-setting, seasonality modeling, and gap-to-plan analysis
MBA or equivalent experience preferred

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial modelingforecastingdata analysistarget-settingmetrics definitionperformance drivers identificationgrowth buildsself-serve analyticsexperiment evaluationbusiness operations

Soft Skills

analytical skillsquantitative skillscommunication skillscross-functional collaborationstrategic thinkingproblem-solvingnarrative developmentleadershiporganizational skillsstakeholder management

Certifications

MBA