Senior Operations Analyst

Salesforce

Senior Operations Analyst driving strategic leadership and global operational excellence at Salesforce. Leading innovative operational processes across Strategic Operations team supporting Global Public Sector organization.

Posted 5/22/2026full-timeRemote • Florida, Maryland, Ohio, Virginia, Washington • 🇺🇸 United StatesSenior💰 $94,000 - $142,300 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN).
Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process.
Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers.
Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
Ensure rigorous compliance and quality assurance for the RFx triage system.
Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions.
Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects.

Requirements

What you’ll need

Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution.
Proven ability to manage the scope and complexity of international operations across numerous countries.
Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions.
Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting.
Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations.
Demonstrated ability to translate business requirements into working solutions using available tooling and products.
Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality.
Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot)
No-code/low-code automation (Salesforce Flow, Slack automation)
Process mapping & workflow redesign
Comfort with CRM/ERP data (Salesforce a big plus).

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process automationAI-driven solutionsprocess mappingworkflow redesigndata analysisreportingchange managementcompliancequality assurancebid management

Soft Skills

strategic communicationproblem-solvingproject managementleadershipcontinuous improvementtrainingdocumentationinfluencingcollaborationadaptability