Senior Instructor, Customer Success

Salesforce

. Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person .

Posted 5/22/2026full-timeIndianapolis • Illinois, Texas • 🇺🇸 United StatesSenior💰 $94,000 - $142,300 per yearWebsite

About the role

Key responsibilities & impact

Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person
Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience
Lead engaging, interactive sessions that encourage participation, discussion, and practical application
Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations
Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs
Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences
Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)
Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics
Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies

Requirements

What you’ll need

3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
Demonstrated technical aptitude with enterprise systems, platforms, or software products
Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
Ability to quickly learn new technologies and explain them in a structured, engaging way
Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real time
Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical aptitudeenterprise systemsplatformssoftware productstroubleshootingdebugginglearning methodologies

Soft Skills

public speakingpresentation skillscustomer satisfactiontime managementadaptabilityengagementcommunication