Proactive Monitoring Engineer

Salesforce

Slack Proactive Monitoring Engineer ensuring platform reliability for Slack’s enterprise deployments. Monitoring metrics, detecting anomalies, and collaborating with customer success and support teams.

Posted 5/21/2026full-timeIllinois, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $113,500 per yearWebsite

Tech Stack

Tools & technologies

CloudGrafanaSplunk

About the role

Key responsibilities & impact

Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation.
Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues.
Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces.
Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs.
Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams.
Partner with the Incident Management team to escalate signals that meet incident-threshold criteria.
Build and maintain Slack-based automations and workflows to streamline proactive monitoring operations.

Requirements

What you’ll need

2+ years of experience in technical support, site reliability engineering, or a related operations role.
Hands-on experience with observability and monitoring tools (e.g., Grafana, Splunk, Datadog, PagerDuty, or equivalent).
Strong understanding of cloud-based SaaS architecture, APIs, and common failure modes.
Proficiency in reading and analyzing logs, metrics, and traces.
Excellent written and verbal communication skills; ability to clearly convey technical findings to both technical and non-technical audiences.
Demonstrated ability to leverage modern AI tools to optimize workflows, conduct research, and enhance daily productivity.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

observabilitymonitoringAPIlog analysismetrics analysistraces analysiscloud-based SaaS architectureSlack Workflow Builderautomationincident management

Soft Skills

communicationproblem-solvingcollaborationcustomer outreachpattern recognitionproactive monitoringtechnical findings presentationteam coordinationadaptabilityworkflow optimization