Senior Onboarding Specialist, Slack

Salesforce

Senior Onboarding Specialist at Salesforce onboarding Slack customers for success. Leading technical engagement, relationship management, and onboarding processes across complex accounts.

Posted 5/21/2026full-timeChicago • Illinois, Washington • 🇺🇸 United StatesSenior💰 $99,400 - $150,300 per yearWebsite

Tech Stack

Tools & technologies

JavaJavaScriptNode.jsPythonSQL

About the role

Key responsibilities & impact

Welcome and Onboard Strategic Customers.
Accelerate Adoption at Scale.
Lead Complex Migrations.
Champion Best Practices and Elevate the Team.
Be a Slack subject matter expert.
Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.
Lead virtual 1:1 and group sessions to educate customers on key features.
Use consultative skills to uncover business objectives and build customized Success Paths.
Handle complex, escalated situations with professionalism.
Mentor and support peer Onboarding Specialists.
Contribute to the development of onboarding methodology, playbooks, and internal tooling.
Build and maintain strong relationships with internal stakeholders.
Actively contribute to the Customer Success knowledge base.

Requirements

What you’ll need

6+ years of experience helping customers get real business value from technology.
A strong track record of leading complex, high-stakes customer engagements.
Demonstrated ability to manage executive relationships and influence stakeholders at all levels independently.
Experience mentoring or coaching teammates and contributing to team-level knowledge sharing.
A consultative mindset.
Strong relationship-building skills.
The ability to work independently, navigate ambiguity, and make sound judgment calls under pressure.
Technical fluency with software solutions and the ability to pick up new tools quickly.
Solid understanding of object-oriented languages (Java, JavaScript, Node.js, Python, or SQL).
Experience with Slack or Salesforce products.
Slack or Salesforce Admin/Consultant certifications (strongly preferred).

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

object-oriented languagesJavaJavaScriptNode.jsPythonSQL

Soft Skills

consultative mindsetrelationship-buildingmentoringcoachingindependent worknavigating ambiguitysound judgment

Certifications

Slack AdminSalesforce AdminSlack ConsultantSalesforce Consultant