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Salesforce

Senior Onboarding Specialist, Slack

Salesforce

. Welcome and Onboard Strategic Customers.

Posted 5/21/2026full-timeChicago • Illinois, Washington • 🇺🇸 United StatesSenior💰 $99,400 - $150,300 per yearWebsite

Tech Stack

Tools & technologies
JavaJavaScriptNode.jsPythonSQL

About the role

Key responsibilities & impact
  • Welcome and Onboard Strategic Customers.
  • Accelerate Adoption at Scale.
  • Lead Complex Migrations.
  • Champion Best Practices and Elevate the Team.
  • Be a Slack subject matter expert.
  • Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.
  • Lead virtual 1:1 and group sessions to educate customers on key features.
  • Use consultative skills to uncover business objectives and build customized Success Paths.
  • Handle complex, escalated situations with professionalism.
  • Mentor and support peer Onboarding Specialists.
  • Contribute to the development of onboarding methodology, playbooks, and internal tooling.
  • Build and maintain strong relationships with internal stakeholders.
  • Actively contribute to the Customer Success knowledge base.

Requirements

What you’ll need
  • 6+ years of experience helping customers get real business value from technology.
  • A strong track record of leading complex, high-stakes customer engagements.
  • Demonstrated ability to manage executive relationships and influence stakeholders at all levels independently.
  • Experience mentoring or coaching teammates and contributing to team-level knowledge sharing.
  • A consultative mindset.
  • Strong relationship-building skills.
  • The ability to work independently, navigate ambiguity, and make sound judgment calls under pressure.
  • Technical fluency with software solutions and the ability to pick up new tools quickly.
  • Solid understanding of object-oriented languages (Java, JavaScript, Node.js, Python, or SQL).
  • Experience with Slack or Salesforce products.
  • Slack or Salesforce Admin/Consultant certifications (strongly preferred).

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Hard Skills & Tools
object-oriented languagesJavaJavaScriptNode.jsPythonSQL
Soft Skills
consultative mindsetrelationship-buildingmentoringcoachingindependent worknavigating ambiguitysound judgment
Certifications
Slack AdminSalesforce AdminSlack ConsultantSalesforce Consultant