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Salesforce

SRE Systems Engineer

Salesforce

. Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.

Posted 5/19/2026full-timeHerndon • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
AWSGoLinuxPythonTCP/IPUnix

About the role

Key responsibilities & impact
  • Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.
  • Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
  • Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises.
  • Partner with and mentor team members to stay current on industry technology and drive team development.

Requirements

What you’ll need
  • Bachelor's degree in Computer Science, Information Systems, or related technical field, or equivalent work experience.
  • Experience in enterprise-scale internet service engineering or support, with strong Command Line Interface (CLI) knowledge of Unix variants including Red Hat Enterprise Linux.
  • Expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
  • Demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
  • Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
PythonGoCommand Line Interface (CLI)UnixRed Hat Enterprise LinuxTCP/IPincident managementIT Infrastructure Library (ITIL)Amazon Web Services (AWS)scripting
Soft Skills
mentoringteam developmentcommunication
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Systems