Senior Customer Advocacy Director

Salesforce

Senior Director of Strategic Customer Engagement at Salesforce serving as primary voice for executive customer engagements and driving strategic C-suite interactions.

Posted 5/16/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesSenior💰 $181,700 - $304,700 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

be the primary technical and commercial voice for OCEO in CEO and C-suite customer engagements
build and deliver agentic AI narratives tailored to specific industries and executive audiences
own end-to-end executive engagement — qualifying meetings against CEO priorities, developing tailored briefings that connect customer context to the right narrative and outcomes, and ensuring post-meeting commitments are tracked and honored
own Voice of Customer strategy, synthesizing insights across the customer journey to surface commercial patterns and inform executive decision-making
develop and facilitate Journey Mapping sessions to identify friction points and opportunities across the customer lifecycle
align product, engineering, sales, and customer success around deal strategy and revenue objectives
act as a trusted interpreter between customers and Salesforce's product and go-to-market organizations

Requirements

What you’ll need

10+ years in enterprise technology, customer success, or customer experience
strong customer-facing technical and commercial foundation (SE, AE, SA, Technical CSM, or equivalent)
deep, hands-on Salesforce platform knowledge across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and the AI/agent layer (Agentforce, Einstein, Flows)
deep expertise in Voice of Customer methodologies, Journey Mapping, and advocacy program development
proven ability to articulate an agentic AI vision — technically accurate, strategically compelling, and commercially persuasive
direct C-suite engagement experience

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Hard Skills & Tools

Salesforce platform knowledgeSales CloudService CloudData CloudMuleSoftAI/agent layerVoice of Customer methodologiesJourney Mappingadvocacy program developmentagentic AI vision

Soft Skills

customer-facingcommercial foundationexecutive engagementcommunicationstrategic thinkingrelationship buildinginsight synthesisdecision-makingcollaborationtrust building