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Salesforce

Customer Success Manager – Director

Salesforce

. drive a holistic success strategy aligning internal platform investments with long-term business objectives .

Posted 5/16/2026full-timeSan Francisco • California, Illinois, Washington • 🇺🇸 United StatesLead💰 $171,200 - $273,000 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • drive a holistic success strategy aligning internal platform investments with long-term business objectives
  • build trusted relationships with internal executive teams to identify and mitigate strategic risks
  • orchestrate cross-functional teams in a matrixed environment
  • serve as the primary subject matter expert during critical incidents

Requirements

What you’ll need
  • 7+ years of experience in Customer Success, strategic consulting, or SaaS platform leadership
  • ability to analyze complex technical concepts and translate them into clear business terms
  • experience supporting enterprise-scale Sales Cloud or Service Cloud deployments
  • deep knowledge of architecture, advanced capabilities like Agentforce, and ecosystem integrations
  • experience leading cross-functional teams through high-stakes situations

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer Successstrategic consultingSaaS platform leadershipSales CloudService CloudarchitectureAgentforceecosystem integrations
Soft Skills
relationship buildingrisk mitigationcross-functional collaborationsubject matter expertiseanalytical skillscommunication skillsleadership