Salesforce Support Engineer – Industries, Revenue Cloud

Salesforce

. Responding to customer requests that have been escalated from Tier 2 support analysts.

Posted 5/13/2026full-timeHyderabad • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudFirewallsOpen SourceRDBMSSFDCSOAPSQLVisualforce

About the role

Key responsibilities & impact

Responding to customer requests that have been escalated from Tier 2 support analysts.
Assist third-party developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products.
Writing sample code, and client libraries, and contributing to Open Source projects.
Creating knowledge base materials dedicated toward operational efficiency while also empowering and enabling the developer community.
Resolving customer service issues and skilfully managing complex customer service problems.
Developing and maintaining technical expertise in assigned areas of product functionality and utilising that expertise effectively to help customers.

Requirements

What you’ll need

Bachelors / Master’s Degree in Computer Science / Information Systems / Information Technology
2 to 6 years Salesforce engineering/programming work experience
Minimum 2 years of hands-on experience, strong Knowledge of Industries or Revenue Cloud products (CME or CPQ or HINS or Any CORE product or OmniStudio, SF CPQ, Pricing, Billing) (Mandatory)
Any Industry or Revenue Cloud Certification is mandatory.
Salesforce Certified Platform Administrator, Platform Developer (Mandatory)
Salesforce Certified Industries CPQ Developer & CPQ Administrator (Preferred)
Core Developer Skills (Mandatory)
LWC and Apex Code Experience.
Ability to communicate technical concepts clearly and effectively.
Solid knowledge of JSON, XML, YAML, preferably experience using server-to-server web services (SOAP & REST)
Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues.
Excellent written and verbal Communication skills.
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Understanding of database concepts and data management (RDBMS) and SQL
Previous experience with Salesforce.com CRM and its technologies.
Broad knowledge of OWD, User Sharing, Visibility and Licensing
Understanding of User Creation and Authentication
Good understanding of Experience Sites Customisation, Considerations and Limitations

Benefits

Comp & perks

Unlimited vacation
Health plan
Wellness reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce APIsApexVisualforceLWCJSONXMLYAMLSOAPRESTSQL

Soft Skills

communicationtroubleshootingproblem-solvingtechnical writingcustomer service

Certifications

Salesforce Certified Platform AdministratorSalesforce Certified Platform DeveloperSalesforce Certified Industries CPQ DeveloperSalesforce Certified CPQ Administrator