Technical Support Engineer

Salesforce

. Welcome & Onboard New Customers for Success: Serve as the technical welcoming committee for customers post-sale.

Posted 5/13/2026full-timeHyderabad • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Java

About the role

Key responsibilities & impact

Welcome & Onboard New Customers for Success: Serve as the technical welcoming committee for customers post-sale. Conduct initial technical discovery sessions and create personalized onboarding plans that set customers up for immediate wins. You'll be their first technical partner, ensuring a smooth transition from sales to implementation and building the foundation for long-term success.
Accelerate Product Adoption & Feature Utilization: Proactively engage with customers to drive faster time-to-value by identifying adoption gaps, demonstrating high-impact features, and creating tailored success path plans. Leverage your deep technical engagement to identify underutilized features, expansion opportunities, and strategic use cases that maximize their investment and achieve production outcomes quickly.
Own measurable technical outcomes including acceleration of time-to-production, increased adoption of priority features, improved integration reliability, and demonstrated operational efficiency gains
Deliver Mission-Critical Support with Speed & Precision: Respond with urgency when customers face time-sensitive, business-impacting issues across the Salesforce platform, including complex data integrations, API challenges, and familiarity with AI/Agentforce implementations. Rapidly diagnose root causes, coordinate critical escalations, and communicate clearly throughout the resolution process. You'll be their technical lifeline during challenging moments, balancing speed with thoroughness to ensure exceptional support experiences.
Champion Best Practices & Long-Term Success: Directly guide and implement engineering best practices for code quality, scalability, security, and maintainability across customer solutions. Translate customer business objectives into architectural recommendations, adapting communication style to stakeholder maturity and sentiment. Systematically synthesize recurring technical friction patterns across accounts and translate them into prioritized, data-backed product feedback in partnership with Product and Engineering teams. You'll be an evangelist for doing things the right way, ensuring sustainable customer success.

Requirements

What you’ll need

Strong background in Computer Science or related engineering discipline
Proficiency in Java Programming Language
2+ years of experience in debugging/ troubleshooting Java code/applications.
Skill in explaining complex technical concepts clearly to non-technical audiences
Experience assessing business objectives and driving stakeholder alignment across organizational levels
Excellent collaboration, facilitation and communication skills, both written and verbal
Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast delivery
Customer-centric mindset with proven ability to build consultative relationships and act as a trusted advisor
Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Java Programming Languagedebuggingtroubleshootingdata integrationsAPIAIAgentforcecode qualityscalabilitysecurity

Soft Skills

communicationcollaborationfacilitationcustomer-centric mindsetconsultative relationshipsstakeholder alignmententrepreneurshipproblem-solvingadaptabilitytime management