Customer Success Manager – Core, Sales & Service Clouds – Public Sector

Salesforce

. Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion .

Posted 5/13/2026full-timeWashington • District of Columbia, Maryland, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Develop and maintain strong relationships at key stakeholder levels
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions
Serve as the primary interface for major incidents to protect peak revenue

Requirements

What you’ll need

3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Possess industry-relevant expertise and begin honing skills in a relevant functional area
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms
3-4 years experience supporting customers using Sales Cloud and Service Cloud
Working knowledge of core features: Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
Understanding of Sales and Service processes
Familiarity with Sales Cloud automation and Service Cloud automation
Ability to demonstrate Lightning Sales/Service Console and mobile app
Knowledge of common sales and Services use cases

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales CloudService CloudJourney BuilderCommerce PromotionsSales Cloud automationService Cloud automationLightning Sales ConsoleLightning Service Consolemobile app

Soft Skills

consulting skillscommunication skillsrelationship buildinginfluencingfacilitating discussionshandling objections