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Salesforce

Engagement Director – Strategic Transformation, Customer Success

Salesforce

. Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.

Posted 5/13/2026full-timeRemote • California, Colorado, Missouri, New York • 🇺🇸 United StatesSenior💰 $171,200 - $273,000 per yearWebsite

About the role

Key responsibilities & impact
  • Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.
  • Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.
  • Build long-term executive relationships that foster customer trust, adoption, and advocacy.
  • Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.
  • Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities.
  • Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.
  • Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.
  • Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.

Requirements

What you’ll need
  • 8+ years of experience delivering enterprise consulting or professional services engagements.
  • Proven success leading complex digital transformation initiatives in enterprise environments.
  • Strong experience operating within pre-sales and solutioning environments, including scoping and shaping large implementation programs.
  • 4+ years of enterprise-level program or project leadership experience.
  • Demonstrated ability to influence executive stakeholders and facilitate strategic discussions.
  • Exceptional communication, presentation, and stakeholder management skills.
  • Strong analytical thinking, problem-solving, and risk management capabilities.
  • Experience collaborating with technical architects and subject matter experts to develop scalable customer solutions.
  • Bachelor’s degree required; MBA or advanced business/technology degree preferred.

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • an employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
digital transformationimplementation methodologyprogram leadershipproject leadershipsolutioningrisk managementanalytical thinkingproblem-solving
Soft Skills
communicationpresentationstakeholder managementinfluencingmentoringcollaborationtrust building
Certifications
Bachelor's degreeMBAadvanced business degreeadvanced technology degree