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Customer Success Manager – Senior Manager, Core, Sales & Service Clouds
Salesforce. Drive quantifiable business impact across our most complex, often multi-org Signature customers.
Posted 5/12/2026full-timeChicago • California, Illinois, Texas, Washington • 🇺🇸 United StatesSenior💰 $123,100 - $227,000 per yearWebsite
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Drive quantifiable business impact across our most complex, often multi-org Signature customers.
- Ensure seamless delivery of all deliverables necessary to advance the customer’s core business goals.
- Craft a clear engagement charter with specified goals and metrics.
- Align the Account Success team and internal stakeholders around the customer’s business and technical goals.
- Act as the leader in identifying problems.
Requirements
What you’ll need- 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
- Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
- Ability to handle objections, navigate complicated discussions, and drive alignment.
- 5-6 years experience supporting customers using Sales Cloud and Service Cloud.
- Certifications: Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator.
Benefits
Comp & perks- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales CloudService Cloud
Soft Skills
communication skillspresentation skillsinfluenceproblem identificationobjection handlingalignment
Certifications
Sales Cloud ConsultantService Cloud ConsultantAdvanced Administrator