Account Solution Engineer – Intelligence Community

Salesforce

. Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria .

Posted 5/12/2026full-timeHerndon • Virginia • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Lead deep technical and mission discovery with IC customers—uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi-domain data aggregation
Architect and prototype Agentforce-based solutions within classified environments—including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness—ensuring proposed solutions can actually be adopted and sustained
Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and escalate challenges to leadership with context and a proposed path forward
Build reusable assets—POC templates, demo environments, playbooks—that scale across the IC customer base
Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

Requirements

What you’ll need

7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT—ideally with IC or national security customers
Hands-on Agentforce, Data Cloud, and Salesforce Platform builder: comfortable prototyping workflows, automation, and agentic systems from scratch
Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production—including safety, reliability, and governance considerations specific to classified workloads
Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
Familiarity with IC-specific compliance frameworks
Current TS/SCI clearance (required at time of hire)
U.S. citizenship required
Strong written, verbal, and whiteboard communication skills—able to engage both technical operators and C-level IC leadership.

Benefits

Comp & perks

time off programs
medical, dental, vision, mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceAgentforceData Cloudautomationcase managementanalyst workflowsreporting automationmulti-domain data aggregationAI fluencyLLMs

Soft Skills

discovery skillsMVP scoping skillscommunication skillstechnical sounding boardcollaborationproblem-solvingleadershipcontextual escalationcustomer engagementinfluencing

Certifications

TS/SCI clearanceU.S. citizenship