Senior Success Architect – Financial Services Cloud

Salesforce

. Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.

Posted 5/8/2026full-timeAustin • Illinois, Texas • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots.
Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
Document best practices and learnings from product interactions (like pilots and pre-launch discovery) to deliver readiness for scale.
Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.

Requirements

What you’ll need

9+ years of experience in a Customer Success or Product Management individual contributor role in the SaaS industry.
Hands-on experience working with Salesforce products, including deep understanding of the current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
Has held positions requiring interaction with both technical and non-technical stakeholders across different functions.
Understands and can translate customer use cases to technical and functional requirements.
Has developed enablement materials and delivered training to functional and technical audiences.
Enablement, consulting, or Salesforce product experience a plus.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessProduct ManagementSaaSSalesforce productsproduct capabilitiesenablement materialstraining deliverytechnical requirementsfunctional requirementsproduct enhancements

Soft Skills

collaborationrelationship managementstrategic partnershipcommunicationcustomer engagementdocumentationcontinuous learningfeedback collectionteamworkstakeholder interaction