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Director Regional Success Architecture – Agentforce
Salesforce. Build, lead, and develop a world-class team of Success Architects in Bangalore and Hyderabad, India.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Build, lead, and develop a world-class team of Success Architects in Bangalore and Hyderabad, India.
- Manage individual contributors and front line managers effectively, providing coaching, mentorship, and support to help them develop professionally and achieve their delivery goals
- Lead the Success Architect team to drive Customer Success through proactive guidance, outcome focused goals, and operational rigor
- Manage key success metrics including adoption, customer health, engagements, executive business reviews, retention, and expansion opportunities
- Align with global stakeholders as a Agentforce India Based lead
Requirements
What you’ll need- 15+ years in consulting/professional services, customer success, or related customer-facing roles
- 8+ years at management level, with proven ability to lead and develop high-performing teams
- Experience managing teams of 15+ individual contributors and Front Line Managers in enterprise-scale organizations
- Cloud/SaaS software environment experience, preferably supporting global or regional customers
- Proven track record of driving both operational excellence and strategic customer outcomes
- Experience in AMER market preferred; understanding of regional business dynamics and cultural nuances
- BA/BS Degree in technical, business, or related field (or equivalent relevant experience)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successconsultingprofessional servicesteam managementoperational excellencestrategic outcomesCloudSaaSmetrics managementbusiness reviews
Soft Skills
leadershipcoachingmentorshipcommunicationteam developmentstakeholder alignmentproactive guidancegoal orientationsupportengagement
Certifications
BA DegreeBS Degree