Senior Business Value Services Manager

Salesforce

. Engage directly with customer executives to understand their priorities and co-develop strategic investment cases tied to their business goals .

Posted 5/5/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesSenior💰 $142,800 - $191,030 per yearWebsite

About the role

Key responsibilities & impact

Engage directly with customer executives to understand their priorities and co-develop strategic investment cases tied to their business goals
Partner with sales leadership on high-priority accounts to shape pursuit strategies, qualify opportunities based on business impact, and accelerate deal cycles
Facilitate customer workshops to uncover key business drivers, identify transformational opportunities, and quantify financial outcomes (e.g., ROI, TCO, payback period)
Lead the creation of compelling business case narratives and executive presentations that communicate Salesforce’s differentiated impact
Partner cross-functionally to shape commercial strategies and support deal negotiations, aligning customer value with Salesforce growth objectives while proactively identifying and mitigating strategic, competitive, and operational risks
Post-sale, partner with customer success and sales teams to track and communicate realized value
Drive internal enablement, methodology evolution, and best practice sharing across teams, while mentoring junior team members

Requirements

What you’ll need

10 years of relevant professional experience
Experience supporting or selling into CBS/TMT verticals
MBA or equivalent advanced degree
Familiarity with enterprise SaaS business models and Salesforce solutions

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business case developmentfinancial analysisROI calculationTCO analysisdeal negotiationstrategic investmentsales strategycustomer engagementworkshop facilitationmethodology evolution

Soft Skills

leadershipcommunicationcollaborationmentoringstrategic thinkingproblem-solvingcustomer focuspresentation skillsinfluenceadaptability

Certifications

MBAadvanced degree