Senior Lead, Program/Project Management

Salesforce

. Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.

Posted 5/5/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $143,400 - $216,900 per yearWebsite

About the role

Key responsibilities & impact

Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.
Have extensive experience in consulting on highly complex, matrixed programs.
Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
Foster strong working relationships across the business to facilitate program success.
Develop compelling leadership presentations for use during key meetings with internal stakeholders (e.g., CS Executives, Sales Leaders).
Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

Requirements

What you’ll need

Strong critical thinking skills.
Ability to analyze poorly defined areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement new and improved processes.
Strong ability to influence executive leadership to drive direction and clarity
Ability to navigate difficult situations to bring resolution
Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.
Experience in implementing cross-functional business efforts.
Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines.
Ability to juggle multiple priorities.
Strong presentation skills - including building effective google slide presentations for executive audiences.
Excellent written and verbal communication skills, including sound judgment about, when, how, what, and to whom to communicate.
Inform, educate, and inspire employees.
Comfort with ambiguity and motivated to solve complex problems.
Solution-oriented, collaborative & curious mindset.
Experience defining, managing and executing projects from start to finish.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram executionprocess improvementperformance evaluationrisk identificationtroubleshootingdata analysisleadership presentationscross-functional collaborationbusiness strategy

Soft Skills

critical thinkinginfluencing skillsrelationship buildingproblem-solvingcommunication skillspresentation skillsadaptabilitycollaborationdecision-makingtime management