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Salesforce

Director of Production Support Engineering

Salesforce

. Devise and champion a long-term infrastructure strategy .

Posted 5/2/2026full-timeSan Francisco • California, Washington • 🇺🇸 United StatesLead💰 $197,300 - $313,700 per yearWebsite

Tech Stack

Tools & technologies
CloudKubernetesPostgresTerraform

About the role

Key responsibilities & impact
  • Devise and champion a long-term infrastructure strategy
  • Manage and grow a world-class team of Production Support Engineers
  • Lead the transition to a multi-region and multi-substrate deployment model
  • Oversee the maintenance of legacy environments and bespoke customer deployments
  • Ensure our infrastructure meets strict regulatory and data-residency requirements
  • Define and hold the team accountable to SLIs, SLOs, and error budgets
  • Collaborate with Product, Engineering, and Security leadership
  • Build and ship high-quality, production-grade software using modern engineering practices
  • Contribute to building and maintaining the shared system context
  • Evaluate code (Human or AI-generated) for correctness, quality, security, and performance

Requirements

What you’ll need
  • 10+ years of experience in Production Engineering, SRE, or Infrastructure roles
  • 3-5 years in a formal people management capacity
  • comfortable reviewing architecture designs for Kubernetes, Terraform, and distributed databases (PostgreSQL)
  • proven track record of managing production environments in a multi-region or multi-cloud context
  • demonstrated ability to articulate a complex technical vision
  • experience supporting "Big Iron" enterprise customers
  • ability to lead through major incidents and complex architectural migrations
  • experience leveraging AI tools to optimize team workflows
  • advanced prompt engineering skills

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Hard Skills & Tools
Production EngineeringSite Reliability Engineering (SRE)Infrastructure ManagementKubernetesTerraformPostgreSQLAI ToolsPrompt EngineeringSoftware Quality EvaluationMulti-region Deployment
Soft Skills
LeadershipTeam ManagementTechnical Vision ArticulationIncident ManagementCollaborationAccountabilityCommunicationProblem SolvingStrategic PlanningAdaptability