Director of Production Support Engineering

Salesforce

. Devise and champion a long-term infrastructure strategy .

Posted 5/2/2026full-timeSan Francisco • California, Washington • 🇺🇸 United StatesLead💰 $197,300 - $313,700 per yearWebsite

Tech Stack

Tools & technologies

CloudKubernetesPostgresTerraform

About the role

Key responsibilities & impact

Devise and champion a long-term infrastructure strategy
Manage and grow a world-class team of Production Support Engineers
Lead the transition to a multi-region and multi-substrate deployment model
Oversee the maintenance of legacy environments and bespoke customer deployments
Ensure our infrastructure meets strict regulatory and data-residency requirements
Define and hold the team accountable to SLIs, SLOs, and error budgets
Collaborate with Product, Engineering, and Security leadership
Build and ship high-quality, production-grade software using modern engineering practices
Contribute to building and maintaining the shared system context
Evaluate code (Human or AI-generated) for correctness, quality, security, and performance

Requirements

What you’ll need

10+ years of experience in Production Engineering, SRE, or Infrastructure roles
3-5 years in a formal people management capacity
comfortable reviewing architecture designs for Kubernetes, Terraform, and distributed databases (PostgreSQL)
proven track record of managing production environments in a multi-region or multi-cloud context
demonstrated ability to articulate a complex technical vision
experience supporting "Big Iron" enterprise customers
ability to lead through major incidents and complex architectural migrations
experience leveraging AI tools to optimize team workflows
advanced prompt engineering skills

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Production EngineeringSite Reliability Engineering (SRE)Infrastructure ManagementKubernetesTerraformPostgreSQLAI ToolsPrompt EngineeringSoftware Quality EvaluationMulti-region Deployment

Soft Skills

LeadershipTeam ManagementTechnical Vision ArticulationIncident ManagementCollaborationAccountabilityCommunicationProblem SolvingStrategic PlanningAdaptability