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Salesforce

Senior Customer Success Manager – Mulesoft

Salesforce

. Act as a primary strategic partner to maintain focus on customer’s business goals .

Posted 5/2/2026full-timeAtlanta • Illinois • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Act as a primary strategic partner to maintain focus on customer’s business goals
  • Integrate multiple products or processes to create effective customer solutions
  • Craft a clear engagement charter ensuring alignment across teams
  • Cultivate and maintain relationships with customer IT and business executive leadership
  • Implement governance frameworks and best practices for Trust Layer

Requirements

What you’ll need
  • 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
  • Exceptional communication and presentation skills
  • Ability to handle objections, navigate complicated discussions, and drive alignment
  • Cloud/Platform Requirements: 5-6 years experience supporting customers using MuleSoft
  • Experience with deep MuleSoft Anypoint Platform expertise
  • Strong understanding of how MuleSoft solves business problems
  • Multiple MuleSoft certifications (Developer + Integration Architect Associate)

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
MuleSoftMuleSoft Anypoint Platformintegrationgovernance frameworksbest practices
Soft Skills
communicationpresentationrelationship managementobjection handlingalignment
Certifications
MuleSoft DeveloperMuleSoft Integration Architect Associate