Customer Success Manager – TS/SCI Clearance

Salesforce

. Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion .

Posted 5/1/2026full-timeWashington • District of Columbia, Hawaii, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Tech Stack

Tools & technologies

CloudTableauTypeScript

About the role

Key responsibilities & impact

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks
Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience
Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems
Solidify partnership commitments and drive innovation aligned with customers' business challenges
Increase customer engagement with products and services and identify major political barriers to customer success
Partner with more experienced team members to solve complex problems and develop strategic success plans when needed
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput
Drive adoption of Tableau features with business users and analysts and track usage metrics (active users, workbook views, data source adoption)

Requirements

What you’ll need

Active TS/SCI Clearance
Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Possess industry-relevant expertise and begin honing skills in a relevant functional area
Should understand the broad impact of the industry on the customer’s business
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms
Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development
Cloud/Platform Requirements: Tableau Desktop Specialist and Data Analyst certifications (Data Cloud)
3+ years experience supporting customers using Tableau, with a demonstrated understanding of how Tableau connects to Salesforce Data
Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep
Understanding of data visualization best practices and dashboard design
Familiarity with common data sources (databases, spreadsheets, cloud apps)
Ability to demonstrate Tableau features and navigate workbooks and dashboards
Knowledge of basic analytics use cases (sales dashboards, operational reporting, KPI tracking) and experience with Tableau governance basics (permissions, projects, data sources)

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TableauSalesforcedata visualizationdashboard designanalyticspipeline managementcase managementforecastingcustomer successSaaS

Soft Skills

consultingcommunicationrelationship buildingproblem solvinginfluencingorganizational skillsprioritizationmentorshipcustomer engagementstakeholder management

Certifications

TS/SCI ClearanceTableau Desktop SpecialistData Analyst (Data Cloud)