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Director, Product Management – Customer Success Score Adoption
Salesforce. Lead the strategy for how the Customer Success Score measures and provides actionable insights .
Posted 5/1/2026full-timeIndianapolis • Illinois, Texas • 🇺🇸 United StatesLead💰 $164,000 - $261,500 per yearWebsite
About the role
Key responsibilities & impact- Lead the strategy for how the Customer Success Score measures and provides actionable insights
- Act as the critical link between "Adoption" stakeholders and technical teams
- Partner with cross-functional leadership to define "signals of success"
- Lead the integration of new data streams from product launches and acquisitions
- Establish rigorous standards for adoption signal validation
Requirements
What you’ll need- 10+ years of Product Management experience
- Deep professional experience within the Salesforce ecosystem
- Demonstrated ability to act as a consultative partner
- Strong technical understanding of how product usage translates into data signals
- Bachelor’s degree in Business, Engineering, Data Science, or related field
Benefits
Comp & perks- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementData AnalysisSignal ValidationData IntegrationTechnical Understanding
Soft Skills
Consultative PartneringCross-functional LeadershipStrategic Thinking