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Salesforce

Senior Customer Success Manager – Slack

Salesforce

. Drive quantifiable business impact across complex, multi-org Signature customers .

Posted 5/1/2026full-timeSeattle • Illinois, Washington • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Drive quantifiable business impact across complex, multi-org Signature customers
  • Act as a primary strategic partner focusing on customer’s business goals
  • Ensure seamless delivery of all deliverables necessary to advance customer’s core business goals
  • Design multi-step digital workflows where agents handle repetitive data-intensive work
  • Navigate customer’s and Salesforce’s internal organizational dynamics to achieve results
  • Guide customers through governance frameworks, best practices for Trust Layer

Requirements

What you’ll need
  • 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
  • Exceptional communication and presentation skills
  • Ability to handle objections, navigate complicated discussions, and drive alignment
  • Cloud/Platform Requirements: 5-6 years experience supporting customers using Slack
  • Strong understanding of how Slack solves business problems
  • Working knowledge of advanced capabilities: Enterprise Grid, Slack Connect, Automation, Security & Compliance, Slack AI, Slack + Salesforce integration capabilities
  • Multiple Slack certifications (Admin + Consultant and/or Developer)

Benefits

Comp & perks
  • time off programs
  • medical, dental, vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaSdigital workflowsSlackEnterprise GridSlack ConnectAutomationSecurity & ComplianceSlack AISalesforce integration
Soft Skills
communication skillspresentation skillsobjection handlingnavigating discussionsdriving alignment
Certifications
Slack Admin certificationSlack Consultant certificationSlack Developer certification