Senior Customer Onboarding Specialist – Industry Cloud

Salesforce

. Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers.

Posted 5/1/2026full-timeIndianapolis • Washington • 🇺🇸 United StatesSenior💰 $99,400 - $150,300 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaJavaScriptSOAPSQL

About the role

Key responsibilities & impact

Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers.
Be the customer’s first point of contact post-sale and welcome them warmly into the ecosystem.
Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products.
Use your consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.
Provide relevant recommendations specific to customers’ business needs.
Create tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
Actively leverage and contribute to the overall knowledge base and expertise of the community.

Requirements

What you’ll need

Relevant 3rd-level degree or equivalent qualification.
2+ years of relevant work experience helping customers achieve full business potential through technology.
Must have Technical Skillset– 2-3 years of experience in any of the “Industry Cloud” or “Revenue Cloud Advanced”.
Programming Business Acumen - ability to discuss customer’s business needs and expected business value across various industries and company sizes.
Communication Skills - convey ideas and solutions clearly and effectively.
Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite.
Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy.
Customer-focused approach and engagement style.
Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome.
Technical Acumen - experience with software solutions and ability to learn new technology fast.
Solid understanding of Object-Oriented design and core programming concepts.
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP).
Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development.
Problem solving skills - thinking on your feet and finding solutions independently or in a group setting.
Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceIndustry CloudRevenue Cloud AdvancedObject-Oriented designXMLSOAPJavaScriptAJAXHTMLJava

Soft Skills

communication skillspresentation skillsconsultative engagementscustomer-focused approachrelationship buildingproblem solvingorganizational changebusiness acumenconsulting skillsinterpersonal skills

Certifications

3rd-level degree