Principal Solution Engineer – Service Cloud

Salesforce

. Advocate for the value of AI-powered Service Cloud solutions to customers (including C-level executives and IT stakeholders) and internal teams .

Posted 4/30/2026full-timeSydney • 🇦🇺 AustraliaLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Advocate for the value of AI-powered Service Cloud solutions to customers (including C-level executives and IT stakeholders) and internal teams
Assess business requirements and present findings, including key pain points, recommended solutions, and potential ROI
Develop and execute technical sales strategies, demonstrating confidence in AI-driven cloud applications
Configure and deliver tailored solution demonstrations aligned to each customer’s business context
Lead or support technical proof of concepts (POCs) and hands-on workshops
Design and propose solution architectures, including integrations with contact centre infrastructure, back-office systems, and workflow processes
Collaborate effectively within a matrix organisation, including Account Executives, Service teams, activation resources, and implementation partners
Deliver enablement initiatives such as webinars, best practices, and knowledge-sharing sessions

Requirements

What you’ll need

Strong understanding of contact centre operations and processes
Curiosity and drive to uncover and understand customer challenges
Proven ability to collaborate and solve technical problems in diverse environments
Strong multitasking skills and the ability to perform in fast-paced, team-oriented settings
Experience as a Sales Engineer, Solution Architect, or similar role within a CRM or AI-focused organisation
Willingness to travel (up to 50%, depending on location and team requirements)
Knowledge of cloud technologies, AI landscape, and related applications
Hands-on experience with application configuration and adapting solutions to customer needs
Ability to work independently, manage deadlines, and take ownership of complex problems

Benefits

Comp & perks

Accommodations support
Health insurance
Flexible working arrangements
Professional development resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-powered Service Cloud solutionstechnical sales strategiessolution architecture designapplication configurationcontact centre integrationsworkflow processesproof of concepts (POCs)cloud technologiesAI landscapeCRM systems

Soft Skills

collaborationproblem-solvingmultitaskingcuriositydriveindependencetime managementownershipcommunicationadaptability